Our Customer Service
We're here for you if you have any questions or need assistance.Just send us an email or give us a call. Our team at Original LÖWE happy Original LÖWE you—quickly, easily, and professionally. We look forward to hearing from you!
If you have any questions about your order, please have your order number ready!
Here's how to reach us!
Phone: +49 4347 711 70-0
Email: support@original-loewe.de
You can reach our customer service during the following hours:
Mon. - Thu.: 8:30 a.m. - 3:00 p.m.
Fri.: 8:30 a.m. – 12:00 p.m.
If you have any questions about your order outside of these hours, please feel free to send us an email. We will get back to you as soon as possible.
Returns and Complaints
Would you like to return your order? Here is an overview of the requirements and the process for processing your return.
Payment Methods
Our online store offers a variety of secure payment methods. Your payment is processed through our payment service provider. Click here to see which payment methods are available.
Shipping Terms
Here you'll find answers to common questions about shipping, such as shipping costs and eligible delivery areas. Please note: We ship orders only within Germany.